LENOIR COUNTY PUBLIC HEALTH DEPARTMENT

PROCESSING ASSISTANT V - REGISTRATION/MEDICAL RECORDS/SWITCHBOARD/ELIGIBILITY

Starting Salary: $31,500

General Description of duties: The primary purpose of this position is to function as part of a team that is responsible for performing a variety of office and technical tasks to accomplish the following: registering patients; preparing medical records; greeting the public; determining patient financial responsibility for charges; reporting patient encounters; submitting visit information for third party billing; collecting patient fees; answering the switchboard; and preparing outgoing mail.

Knowledge, Skills & Abilities: The employee in this position must have great knowledge of office work procedures and practices. The employee must have the knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proof read encounter forms, Medicaid cards, insurance cards, and identifying information. The employee must have substantive knowledge of accounting procedures and mathematical procedures and their application in this work environment. The employee must have skills in communicating effectively to clients, other organizations, and other staff. The employee must have the ability to review and process information to determine actions or compliance with applicable laws, rules, or regulations for our department. The employee must be able to interpret program content in making decisions and explaining policies for our programs. The employee must have the ability to exercise judgment, interpret and explain policies, and independently respond to inquiries in order to coordinate and disseminate information.

General knowledge of the principals of data entry and excellent public contact skills are necessary to elicit information from adolescents, low-educated patient population, etc. Knowledge of computers and various types of computer software is required. Working with a variety of office equipment (i.e., phones, fax, and copier) is also a required skill. Good oral and written communication skills are important. Ability to maintain effective working relationships with the public and other government employees is essential. Ability to work under time constraints and other demands and coordinate work assignments with other individuals is necessary. The ability to deal extensively with the public in a professional and courteous manner is crucial to this position.

This employee understands the ethics of confidentiality as required by North Carolina General Statutes and Lenoir County Health Department policies and procedures and HIPAA guidelines. Breach of client information could result in litigation. All appointments will be made according to program criteria set my medical staff. HIPAA training is done throughout the year to remind staff of HIPAA policies and procedures. More specific training occurs when a policy changes that directly affects the scheduling of appointments.

Required minimum training: High School diploma and three years clerical experience including computer/typing experience or two-year degree in secretarial science or business administration program including computer courses are the minimum requirements for entry level or an equivalent combination of training and experience. One year of on-the-job training will be necessary to become competent in all job responsibilities of this position with the above noted education or experience.

Application process: County employees who wish to make a change in employment to this position must apply on-line through the Munis applicant tracking system. All outside applicants must apply on-line at https://lenoircountync.gov/human-resources-department/employment-opportunities/. On-line applications must be submitted to be considered for the position. Incomplete or unsigned applications will not be processed.

Closing date: Open until filled

LENOIR COUNTY GOVERNMENT IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER