Feb 16

Feb 16 State and local officials reach out to Suddenlink about consumer complaints

Elected officials across the state have reached out for assistance with a Suddenlink problem. Congressman Greg Murphy, MD had a discussion with Suddenlink’s executives to discuss the frustrations experienced by customers in Eastern North Carolina. Kinston’s Mayor Don Hardy sent a letter to the Attorney General’s office.

“While I received assurances of improved internet and customer service in the months ahead, I expressed that the conversation will not end with this phone call,” said Murphy. “A follow up meeting between Suddenlink, myself and my staff has been scheduled for early March to monitor their commitments.”

In a letter sent to Hardy from the Attorney General’s office, they stated, “the COVID-19 pandemic has highlighted the need for consumers to have access to reliable internet service in their daily lives.”

Local residents have shared the experience of their service with Suddenlink on social media platforms, in addition to officials reaching out to the Attorney General’s office. The comments posted from residents ranged from complaints about Suddenlink’s pricing practices, their customer service, and the stability of their services.

Read complaints in our WeReport Neuse News FAcebook group

“We also received complaints from the mayors, aldermen, and/or commissioners of the Towns of Ayden, Nashville, Princeville, Scotland Neck, Tarboro, Trenton, and Winterville, the Cities of New Bern, Rocky Mount, and Washington, and Craven County, who filed letters with our office on behalf of their constituents about similar issues,” said Tracy Nayer, Assistant Attorney General, Consumer Protection Division.

Eastern North Carolina has limited options for broadband internet with Suddenlink as the primary option in many locations.

“Last week, our office sent a letter to Suddenlink requesting a meeting to discuss the ongoing internet service issues consumers are experiencing across Eastern North Carolina,” said Nayer.

Lenoir County Board of Commissioners unanimously passed a resolution supporting efforts to address the issues with Suddenlink. The pandemic has shown that a large number of Suddenlink’s customers are unhappy with the service they are receiving from the broadband company, and state and local officials are attempting to resolve the issues with the help of the Attorney General’s office.