Piedmont Natural Gas suspends disconnections for nonpayment

An important COVID-19 update: Working to serve you and ensure the safety of our workforce and communities.

At Piedmont Natural Gas, the safety and well-being of our customers and employees is a top priority. As your natural gas provider, we remain committed to delivering the vital service you need while helping to protect the health of the communities we serve.

We recognize some customers may be facing unusual financial hardships, and we are suspending disconnections for nonpayment effective immediately. This applies to all home and business accounts in North Carolina, South Carolina and Tennessee. We are also offering increased payment flexibility for customers who need extra time to pay their bill. Customers with special circumstances can call customer service 800.752.7504, Monday - Friday, 7:30 a.m. to 7:00 p.m. Eastern with payment requests.

We are also urging customers to use our online tools for billing and payment or to request to start, stop or move service.

To protect the communities we serve, we are asking our employees to take steps to help prevent the spread of COVID-19 (coronavirus). We’re limiting travel, working from home where possible, restricting visitors to company offices, and requiring employees to stay home for 14 days if they have recently visited a country subject to the Centers for Disease Control and Prevention’s travel advisory. Technicians who regularly interact with customers will maintain a distance of at least 6 feet from customers, avoid handshaking, and follow best hygiene practices.

We will continually evaluate and adapt precautions as this situation develops to ensure we provide the excellent customer service you know and expect of us at Piedmont Natural Gas.

Sincerely,

Piedmont Natural Gas