Help wanted: LCC - Veterans Representative/FA Counselor
$31,200-$36,000 annually
The Veteran's Representative/FA Counselor is responsible for helping students complete financial aid applications and other necessary forms, requesting and processing confidential documents, answering phones and handling inquiries, assisting veterans with the veterans' benefits process, and submitting electronic data to the Veterans Administration. The Representative will provide research and assistance to the Director of Financial Aid with administering grants, scholarships, loans, and student employment per federal, state, and institutional regulations.
The duties of the Veterans Representative/FA Counselor include, but are not limited to:
Provide specialized customer service to members of the various branches of military service, veterans, and their eligible dependents
Provide current and accurate information to students and staff related to G.I. Bill benefits and appropriate financial aid programs; assist students in the application process for benefits and completion of eligibility requirements
Report enrollment certification and changes in student status to the VA
Monitor the courses pursued by a student to certify to the VA only those courses that apply to the student's program
Work closely with Financial Aid and the Business Office on students' accounts to ensure students' financial records are accurate; maintain files for all veteran students
Monitor students' conduct and report when a student is suspended or dismissed for unsatisfactory conduct
Supervise veteran and financial aid work-study student(s) as the student employment coordinator, track attendance of student employees, verify monthly timesheets, maintain yearly budget
Assist students with completing the Free Application for Federal Student Aid (FAFSA)
Process electronic Institutional Student Information Records (ISIR) and other paperwork necessary for PELL payments
Check grades to monitor financial aid recipients' satisfactory academic progress maintenance and notify recipients about probation/suspension status
Check student status online using National Student Loan Data System (NSLDS)
Reprocess Student Aid Reports electronically to CPS
Facilitate workshops on and off campus
Coordinate annual Veteran's Day Program
Respond promptly to inquiries from students, college employees, and customers while maintaining standards of confidentiality and privacy
Maintain confidentiality with FERPA, the College, student records, and any other protected documentation
Assist as back-up for area receptionist, including receiving and directing incoming phone calls, greeting and directing visitors and students, and responding to general questions
Relate relevant and accurate information in-person, electronically, and by telephone for all inquiries
Provide research support for the Dean of Student Services and Director of Financial Aid
Perform other relevant tasks as assigned by the Director of Financial Aid
Qualifications
Bachelor's degree from a regionally accredited institution in finance, education, or a related field is preferred; an associate degree is required
Strong working knowledge of Colleague system and data processing techniques for automated systems is preferred
Organizational skills with attention to detail and accuracy are imperative
Occasional evening work may be required
Working Conditions
Typical office environment
Frequently sitting at a desk or workstation using a telephone, computer, keyboard, and mouse; some standing and walking
Evening and/or weekend work is required
Notice of Nondiscrimination
Lenoir Community College is an Equal Opportunity Employer. The College complies with existing federal, state, and local laws and regulations regarding nondiscrimination. The College prohibits discrimination against and/or exclusion from participation in any benefits or activities by any person, either on the staff and faculty or in the student body, on the grounds of race, color, creed, religion, national origin, gender, age, political affiliation, or disability.
