Help Wanted: E-911 Operations Manager
Lenoir County Emergency Services
Communications Division
Serving Community, Building Careers
As a member of Emergency Services with Lenoir County Government, you can make a difference! The Central Communications Division is seeking candidates for E-911 Operations Manager. Candidates work performs complex professional, administrative work in budgeting, planning, organizing, and supervising the emergency 911 communications primary and backup centers for the county. Responsible for developing and managing communications budgets. Work involves managing a staff of supervisors, telecommunicators, Training Officer, Lead Telecommunicator and operations of a twenty-four-hour emergency communications center. Develops short range and long-range plans for all technological, and equipment needs. Manages the installation, maintenance and use of all communications equipment. Manages the 911 Emergency Fund and works with the NC 911 Board to ensure spending follows NC General Statutes, and prepares required NC 911 Board expense reports. Manages all personnel matters, as well as the Telecommunicator training program. Establishes policies and procedures and works with all Lenoir County public safety agencies, to include the Sheriff’s Office, six municipal police departments, fifteen volunteer fire departments, Lenoir County EMS, four rescue departments, and various other state and local agencies. Must be able to exercise independent judgment and initiative when dealing with personnel matters and working with the public safety agencies and responding to emergency situations. Work is supervised by the Deputy Director of Emergency Services and is reviewed through conferences, review of work, reports, and public feedback.
Lenoir County provides competitive salaries that match your experience and skill level along with a rich benefit package that includes Health Insurance-County contribution to Health Savings Plan, Dental, 14 Paid Holidays, Sick and Annual Leave accruals per pay period, Employer Contribution to the NC State Retirement System and County Contribution to the 401(k) plan, and more.
Minimum Requirements: Preferred Associates degree in 911 Communications and Operations, Public Safety or related field with two to five years’ work experience of a wide in an Emergency Communications Center and 2-3 years’ experience as an Emergency Communications supervisor; or an equivalent of education and experience. Must obtain NENA Center Manager Certification within 2 years of hire. Must have ICS100,200,700, and 800 and obtain ICS300 and 400 within 1 year of hire. Must have EMD, EPD, EFD, CPR and DCI Certification
This position requires the availability to work flexible hours, including days, nights, weekends and holidays.
Application Process: County employees who wish to make a change in employment to this position must apply on-line through the Munis applicant tracking system. On-line applications must be submitted by 11:59 pm on the closing date to be considered for the position. Incomplete or unsigned applications will not be processed. This agency utilizes the structured interview process.
Closing Date: February 15, 2025
Salary Range: $52,906.82 - $80,503.98 Annually
For questions, please call (252) 526-6666
Lenoir County prohibits discrimination on the basis of race, color, national origins, sex, veteran status, sexual orientation, religion, age, or disability in employment or the provision of services.
Lenoir County is a Drug Free Workplace
